Refunds

Cancellations, deposits, and refunds

These rules apply to cash-flow planning sittings booked with Cortex Harvest Financial Planning: the thirteen-week cash position, the opening cash review, the seasonal reserve plan, and the collection and payment calendar. They match the way those sittings are delivered — appointments and written sheets — and they are the rules we follow when a date changes.

Deposit

A deposit of thirty percent of the agreed fee holds the first sitting. It is requested only after you have the fee note in writing. The deposit is paid by transfer to the account named on that note. This website does not take payment.

Full refund of the deposit

If you cancel at least seven days before the first sitting, and we have not yet spent a preparation day on your papers, the deposit is refunded in full. Ask by email to info@cortexharvest.click or by telephone on 073514309.

Partial refund

If you cancel inside seven days of the first sitting, the deposit is kept and any sum you paid above the deposit is refunded. If a later sitting in a multi-meeting engagement is cancelled with at least three days’ notice, the fee for sittings already held is kept and the unused balance is refunded.

Work already started

Once the opening sitting has taken place, or Malee has already prepared figures from papers you sent ahead, that preparation is treated as work started. The portion of the fee that covers meetings already held and preparation already done is kept. The remainder of a fee paid in advance is refunded. A draft sheet already handed to you is yours to keep.

Rescheduling

You may move a sitting once, without a fee, if you tell us at least three days before the appointment. A second move, or a move with shorter notice, is treated as a cancellation of that appointment under the partial-refund rule, and we will offer a new date if the calendar allows. We may also move a sitting when the office must close. In that case we offer two other times, and if neither suits you the deposit and any unused balance are refunded in full.

No-shows

If you miss a sitting without notice, the deposit is kept. We will offer one replacement time within thirty days. If that replacement is also missed, the engagement ends and sums paid for meetings not yet held are refunded, while the deposit remains with the practice.

Travel and materials

We do not buy stock or materials on your behalf. There is nothing of that kind to refund. If a visit outside Amphoe Mueang Narathiwat was quoted and the journey has already been made, the travel sum on the fee note is kept even when the sitting itself is refunded. If we have not yet travelled, the travel sum is refunded with the rest of the unused fee.

What we do not refund

A finished sheet that has been handed over at the last sitting is the end of the engagement, and the fee for that completed engagement stays with the practice. Disagreement with a later business result — a customer who still pays late, a week of rain, a supplier who refuses to move a date — is outside the refund, because the sitting records those facts and does not control them.

How to ask, and how the money returns

Write to info@cortexharvest.click or telephone 073514309 and name the sitting date. We confirm the amount within five working days. Refunds are sent to the same bank account that paid the deposit, within fourteen working days of that confirmation. We do not send a refund to a different account unless you ask in writing and we can match the request to the original payment.

Exceptions

If we cancel an engagement because we cannot do the work — for example the shop lies outside the province and we said so only after taking a deposit — the deposit and anything else you paid are refunded in full. Illness at the office is handled as our postponement, under the rescheduling rule above.

The office address for written requests is Tambon Lum Phu, Amphoe Mueang Narathiwat, Narathiwat 96000.